a collection of icons related to academic technologies on a blue background.

Faculty Services

As an SMU faculty member, you have access to IT services that can simplify your workload and foster academic creativity.

If you have any questions about any of the below services, please feel free to contact us.

Resources for Faculty Working at SMU

SMU Email

SMU email can be accessed via webmail.smu.edu. In addition, email clients such as Outlook, Outlook for Mac, Thunderbird, Apple Mail and others can be configured to retrieve mail from the SMU servers. Mail clients can also be configured on cellular phones and tablet devices.

SMU VPN

The Virtual Private Network, or VPN, allow you to securely access specific resources that are restricted to the SMU Network.

Remote Desktop

Remote Desktop connections allow you to connect to your office computer from another computer. Once the connection is established, you have access to all of the applications and files on your computer in addition to your local computer resources, such as printing, clipboard, and accessing local drives.

Network Drives

If you need to work away from campus, learn how to use and map your Network Drives.

 

Duo

Duo multi-factor authentication helps protect your SMU account and information.

Technology Orders

Need to upgrade your computer or add a webcam. Technology orders can be placed through the Online Ordering Portal.

my.SMU

my.SMU hosts all employee and student data for the University. Employees are automatically granted Employee Self Service which grants access to view personal information, paychecks and other information related to that individual only.

HR Information

HR provides support, education, and services to the SMU community in Talent Acquisition and Management, Employee Health and Wellness, and more.

Resources for Communication and Collaboration

Skype for Business

Skype for Business provides instant messaging and communication services for campus.

Microsoft Teams

Microsoft Teams allows for messaging, Team collaboration and services for campus.

Zoom

Zoom provides easy-to-use, high-definition video/audio conferencing to faculty and students on almost any device.

Resources for Teaching

Canvas LMS

Canvas LMS is the University learning management service (LMS) and supports online courses and materials.

Zoom

Zoom allows you stream and record virtual classroom sessions on almost any device.

Library Resources

Find out about resources from SMU Libraries and library services during COVID-19.

Technical Support

IT Help Desk

On-Campus Technical Assistance and Support

If you have questions or are experiencing trouble with any of the University provided services, you can contact the IT Help Desk..

Support is provided through the following channels:

Canvas LMS

24/7 Technical Assistance and Support

If you have questions or are experiencing trouble with this service, you can contact Canvas support directly by clicking on the .

Support is provided through the following channels:

  • Canvas Support Hotline: 1-844-629-6842

Zoom

24/7 Technical Assistance and Support

If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.

Support is provided through the following channels:

  • Zoom Support Hotline: 1-888-799-9666 ext 2

Pedagogical and Technical Support

The SMU’s OIT and CTE teams provide pedagogical and technical assistance with , , and other online resources. SMU's IT Help Desk can be reached by phone at 214-768-HELP (4357) or through submitting an .

College / Program Specific Assistance

Use these contacts if you need additional school or departmental guidance:

Dedman College of Arts and Sciences Faye Walter
Dedman School of Law James Pan
Meadows School of Arts Tyeson Seale
Lyle School of Engineering Merlin Wilkerson
Simmons School of Education & Human Development Jennifer Culver
Cox School of Business Mike Gebreselassie
Perkins School of Theology James Pan
SMU Guildhall Levi Sterling
Academic Technology Services Jason Warner
Center for Teaching Excellence Michael Harris

Database Development and Support

Development, troubleshooting and support for databases are available by request.

Equipment Support

Computers and printers are ordered, installed, repaired and recycled by IT.

Multimedia Support

IT will assist faculty in developing DVDs, PowerPoint presentations, and other multimedia components for use in classroom instruction. IT also offers assistance to faculty in developing course web pages and other instructional materials via the . The STAR program actively recruits students who are highly skilled in the area of technology. The STAR students are assigned to faculty by request only.

Statistical Consulting 

IT provides assistance with statistical and research software through application support as well as assistance in research development and design.

IT Training

Online training and documentation is available for the various IT services. In person training on Canvas, web publishing with Sitecore, and other services is also scheduled each semester.