Student working in class on their laptop.

Staff Services

No matter your department or type of work, OIT is here for you. The list below is just the beginning of the services and support we can provide.

If you have any questions about any of the below services, please feel free to contact us.

Resources for Staff Working at SMU

SMU Email

SMU email can be accessed via webmail.smu.edu. In addition, email clients such as Outlook, Outlook for Mac, Thunderbird, Apple Mail and others can be configured to retrieve mail from the SMU servers. Mail clients can also be configured on cellular phones and tablet devices.

SMU VPN

The Virtual Private Network, or VPN, allow you to securely access specific resources that are restricted to the SMU Network.

Remote Desktop

Remote Desktop connections allow you to connect to your office computer from another computer. Once the connection is established, you have access to all of the applications and files on your computer in addition to your local computer resources, such as printing, clipboard, and accessing local drives.

Network Drives

If you need to work away from campus, learn how to use and map your Network Drives.

 

Duo

Duo multi-factor authentication helps protect your SMU account and information.

Technology Orders

Need to upgrade your computer or add a webcam. Technology orders can be placed through the Online Ordering Portal.

my.SMU

my.SMU hosts all employee and student data for the University. Employees are automatically granted Employee Self Service which grants access to view personal information, paychecks and other information related to that individual only.

HR Information

HR provides support, education, and services to the SMU community in Talent Acquisition and Management, Employee Health and Wellness, and more.

Resources for Communication and Collaboration

Skype for Business

Skype for Business provides instant messaging and communication services for campus.

Microsoft Teams

Microsoft Teams allows for messaging, Team collaboration and services for campus.

Zoom

Zoom provides easy-to-use, high-definition video/audio conferencing to faculty and students on almost any device.

Mailing Lists

Mailing Lists can be created for committees, departments and events using both SMU and external email addresses. There are a number of configuration options available for mailing lists. All of these options are easily managed via a web interface.

Info

SharePoint Online

SharePoint Online is a collaborative web based technology using Microsoft Sharepoint Online and is available faculty and staff. It is a powerful solution for committees, internal research and file collaboration with SMU colleagues.

Additional Services

There are a number of other IT services available for employees and students. These include networking (wired and wireless), web publishing, wikis, blogs, and more. For details on all of the services provided by OIT.

Technical Support

IT Help Desk

On-Campus Technical Assistance and Support

If you have questions or are experiencing trouble with any of the University provided services, you can contact the IT Help Desk..

Support is provided through the following channels:

Canvas LMS

24/7 Technical Assistance and Support

If you have questions or are experiencing trouble with this service, you can contact Canvas support directly by clicking on the .

Support is provided through the following channels:

  • Canvas Support Hotline: 1-844-629-6842

Zoom

24/7 Technical Assistance and Support

If you have questions or are experiencing trouble with this service, you can contact Zoom support directly by clicking on Help Center in Zoom app menu.

Support is provided through the following channels:

  • Zoom Support Hotline: 1-888-799-9666 ext 2

Database Development and Support

Development, troubleshooting and support for databases are available by request.

Equipment Support

Computers and printers are ordered, installed, repaired and recycled by IT.

IT Training

Online training and documentation is available for the various IT services. In-person training on Canvas, web publishing with Sitecore, and other services is also scheduled each semester. For the schedule and Training On-Demand, please visit IT Training for the SMU Community.