Restore Data

Restore Data from the Backup

If you deleted a file from your computer but wish to restore that file, you can do so from your backup files.

  1. Launch the Code42 CrashPlan agent
  2. Click on Get Files.
  3. Navigate to the files and folders you wish to restore. Check the files' boxes you want to restore
  4. Click Get Files. The files will be download to your local computer.

Restore Data from Another Computer

You can recover a file backed up to CrashPlan from another computer. This is helpful if your office computer is not accessible remotely.

  1. Click the Sign In button above.
  2. Enter your SMU ID as the username and click Sign In.
  3. Enter your SMU ID and Password and approve the DUO authentication.
  4. In the CrashPlan search box, enter your email alias or SMU# for your computer.
  5. Select one of the devices that CrashPlan finds. There may be multiple backup under that one name.
  6. Click Restore on the one that has the latest backup activity.
  7. Expand the folders to find the file that you wish to download.
  8. Click the box next to the file.
  9. Select Restore Target.
  10. Select zip file (for browser download).
  11. Click Restore.
  12. The restoration will then process and prompt you to download in the bottom-left corner of CrashPlan. Click the link to download.